Our collection standards and practices are consistent with your primary mission.  We do not purchase charity care accounts, and if we find any we immediately return them to you.  Unlike a contingency agency, we are invested in your patients... as you are.  We will treat them with dignity and respect, and work with them on a long term basis to address their outstanding debt.  We do not utilize controversial collections tactics and all collection activity is conducted in compliance with applicable law, including the Fair Debt Collection Practices Act, Fair Credit Reporting Act, HIPAA and state specific laws regulating debt collection.  We understand that a patient may return to your hospital with third-party coverage.  Our objective is to collect this debt in a manner that will continue to make your healthcare facility their first choice.